How the contract is formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.
Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Orders to Europe are shipped by Correos (standard delivery) and TNT (express delivery). All international orders are delivered by Correos Service.
Items will be shipped as soon as possible. Estimated delivery times are a guide only and commence from the date of the Dispatch Confirmation.
If no one is available to sign the parcel will be left with a neighbour or instructions will be left on how to arrange redelivery or collection.
Risk and title
The products will be your responsibility from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
If you have not received your products within two months from the Dispatch Confirmation, you must notify us immediately by firstname.lastname@example.org or +34 657679733 quoting your order number. If you fail to inform us of non delivery in time we will not refund or replace the products.
Price and payment
The price of the products and our delivery charges will be as quoted on the Dispatch Confirmation from time to time, except in cases of obvious error.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
We will normally verify prices as part of our dispatch procedures. If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
Payment for all products must be by credit or debit card. We accept payment with most major credit cards.
Any losses incurred or sustained by customers who transmit information by means or e-mail or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by us. When using a public computer, you must sign out when you have finished shopping.
Cancellations / returns
Consumers have a statutory right to cancel for any reason and receive a full refund. You will receive a full refund of the price paid for the products in accordance with our Refunds Policy. Your statutory right to cancel a Contract starts from the date of the Dispatch Confirmation (when the Contract between us is formed) and ends seven working days after receipt of the products by you. You must return the product to us unopened in order to receive the refund, unless it is being returned due to a fault.
To cancel a Contract, you must inform us in writing. If the products have been delivered to you, you must also return the products to us as soon as reasonably practicable. In SPAIN we will cover the cost of returns (provided the product is unopened, unless it is being returned due to a fault). International returns are at your cost.
Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.
Our refunds policy
If for any reason you are dissatisfied with any product, simply follow the directions below to return the product seven working days after receipt of the products by you, and we will promptly process your request and refund your money. Please ensure the product is in all its original packaging and has not been used.
Send the items back to:
COZARLLADO – RETURNS
Pilar Andrade, 4
Please contact our customer service team before returning any item. In the SPAIN we will cover the cost of returns. International returns are at your cost.